I became a online creditcard customer some years back, when I got a preapproved notification in the mail. I had the online credit cards for a year, and due to my high usage on it every month, was upgraded to the platinum card. The very first aspect that struck me, and which I have started to really value, is the specialized, obliging, friendly customer service representatives; invariably ready and willing to respond to any question and meet almost any requirements.
I`ve availed of the Platinum service numerous times during the past few years, and am invariably more than just satisfied over the results. On my mom`s birthday, I called the creditcards firm to request them to arrange for a gift hamper of beauty products be sent to her at work. The representative promised that everything would be taken care of and that my mom would be given the gift basket by the close of business hours that evening.
Somewhere along the line, my request was messed up. The seller that the online creditcard issuer had used in order to get the beauty products for the gift hamper supplied products that definitely weren`t what I`d requested. The rep got in touch with me immediately to inform me about the status of the order and suggested alternative solutions. To get to the point, the online creditcard company contacted a leading shopping chain with an outlet in NY, and had them assemble a hamper with a combination of the cosmetics and perfume.
It didn`t stop there - after this, the charge cards company went on to arrange for personal car transport to collect the gift package from the retail outlet - free of charge to me - and to bring it to my place. Naturally, my mom was elated with the gift basket and she was astonished that all this was arranged by the online creditcards company.
I also used the platinum travel services to make travel bookings, and believed that everything had gone through. One week before my travel date, I contacted the
credit card company to confirm my hotel booking, and was told that there was a problem with my booking and that it had been erased from the hotel`s computer system.
The online creditcard company quickly contacted the hotel where I`d reserved a room, negotiated with the hotel (which, incidentally, was all booked up) and, by some miracle, got them to book me into one of their suites, but I was billed at the same rate - which was significantly less expensive when compared to the rate at this point in time - that I`d originally been given at the time I`d made the reservation.
Needless to say, if it weren`t for the online credit cards company, I would`ve arrived at my travel destination to get a rude shock when I discovered that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?
I truly value this card, adore the way cashiers (and my fellow customers) react when I use it, and - above all - I deeply appreciate the creditcards company for the professionalism with which they behave with and care for their most valued clients. I think of myself as a client of the creditcards online company because I have formed a very positive financial association with this organization. They aren`t just card issuers, they`re a business who`s made it their business to take care of their elite set of card members. It is undeniably worth the yearly fee. The professional response of their customer support personnel is of benchmark standard. And there`s no purchase limit.
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